What I've Learned
I've worked across telecommunications, workforce management, and distribution. I've been the VP of Product trying to build systematic decision-making while preserving what actually creates customer value. I've seen what works when human insight needs to partner with AI capability, and what breaks when you try to scale too fast.
I specialize in operational businesses where software enables the service rather than being the product itself. Places where you can't just move fast and break things because operations depend on what you build.
Why This Work
After building enterprise platforms at companies like Charter/Spectrum, I understand both the technical and human sides of systematic product leadership. Most growing companies are rebuilding things I've already built. I'd rather help them skip the expensive mistakes and rebuild it better the first time.
How I Work
I take on engagements where my platform-building experience creates the biggest impact: diagnostic work when teams feel stuck, foundational work when companies need systematic product leadership, and fractional partnerships when they need someone who's done this before to guide the transition.
Let's Talk
If you need help building a product operating model that works for your reality, I'd be glad to explore how we might work together.